Privacy Policy

Last updated: August 29, 2025

1. Information We Collect

1.1 Account Information

• Email address and password (for registered users)
• Automatically generated guest identifiers (for guest users)
• User preferences and settings

1.2 Platform Data

• Content and interactions on our platform, including video uploads, messages, and subscriptions
• Documents and creative assets you generate or upload
• Usage history and timestamps
• File attachments and media uploads

1.3 Technical Information

• IP address and general location data (city, country)
• Browser type and version
• Device information and operating system
• Usage analytics and error logs
• Session tokens and authentication data

1.4 Interaction Data

• Prompts and queries sent to our tools (e.g., chatbots)
• Generated responses and suggestions
• Tool preferences and settings

2. How We Use Your Information

2.1 Service Operation

• Provide and maintain the platform, including SVOD and chatbot services
• Process and respond to user interactions
• Generate tool-powered responses and suggestions
• Authenticate and authorize user access
• Manage user accounts and sessions

2.2 Service Improvement

• Analyze usage patterns to enhance functionality
• Debug and fix technical issues
• Develop new features and capabilities
• Optimize performance and user experience

2.3 Communication

• Send important service updates and notifications
• Respond to support requests and inquiries
• Provide information about new features

3. Information Sharing

3.1 Third-Party Service Providers

• Your content and interactions may be shared with service providers (e.g., cloud hosting, AI tools) to deliver platform functionality
• These providers process data per their privacy policies
• No personal identifying information is shared beyond what’s necessary

3.2 Service Providers

• Database hosting and cloud infrastructure providers
• Analytics and monitoring services
• Authentication and security services

3.3 Legal Requirements

• We may disclose information to comply with legal obligations
• Protect our rights, property, or safety
• Respond to valid legal requests from authorities

3.4 Business Transfers

• Information may be transferred in connection with mergers, acquisitions, or asset sales

4. Data Storage and Security

4.1 Data Location

• Your data is stored in secure PostgreSQL databases
• Hosted on trusted cloud infrastructure providers
• Geographically distributed for reliability

4.2 Security Measures

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing using bcrypt
• Access controls and authentication mechanisms
• Regular security monitoring and updates

4.3 Data Retention

• Regular user accounts: Data retained until account deletion
• Guest accounts: Automatically deleted after 2 days of inactivity
• Platform history: Retained according to user account type
• System logs: Retained for 90 days for security and debugging

5. Your Rights and Choices

5.1 Account Management

• Access and update your account information
• Delete your account and associated data
• Export your platform history and data
• Control visibility settings for your content

5.2 Data Control

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities

5.3 Communication Preferences

• Opt out of non-essential communications
• Manage notification settings
• Control data sharing preferences

6. Cookies and Tracking

6.1 Authentication Cookies

• Essential cookies for user authentication and session management
• These cannot be disabled without affecting functionality

6.2 Analytics and Performance

• Cookies to understand usage patterns and improve service
• Performance monitoring and error tracking
• You may disable these through browser settings

7. Children’s Privacy

• Our service is not intended for children under 13
• We do not knowingly collect information from children under 13
• If we become aware of such collection, we will delete the information immediately
• Parents may contact us to request deletion of their child’s information

8. International Data Transfers

• Your data may be processed in countries other than your residence
• We ensure appropriate safeguards are in place for international transfers
• Data processing complies with applicable data protection laws

9. Changes to This Policy

• We may update this privacy policy from time to time
• Material changes will be communicated through the platform
• Continued use constitutes acceptance of updated terms
• Previous versions will be archived and available upon request

10. Contact Information

• For privacy-related questions or requests, email: privacy@nqefa.com
• Response time: We aim to respond within 30 days

11. Legal Basis for Processing (GDPR)

• Contract performance: Processing necessary to provide the service
• Legitimate interests: Service improvement and security
• Consent: Optional features and communications
• Legal compliance: Responding to legal requests

12. Data Protection Rights (GDPR/CCPA)

• Right to access your data
• Right to rectification and erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right not to be subject to automated decision-making
• Contact us at privacy@nqefa.com to exercise these rights

13. Guest User Provisions

• Guest accounts are temporary and automatically deleted after 2 days
• Guest data is not linked to any permanent identifier
• Guest sessions expire and are cleaned up automatically
• No personal information is required for guest access

This privacy policy is effective as of August 29, 2025, and applies to all users of the platform. By using our service, you acknowledge that you have read and understood this privacy policy.