Frequently Asked Questions

What is nqefa?

nqefa - short for 'next quality entertainment from africa' - is a digital platform dedicated to empowering African creatives by providing tools, infrastructure, and networks to build sustainable careers. We are growing to offer web applications like chatbots, social media channels, and a subscription video-on-demand (SVOD) service to share authentic, hope-filled stories globally, guided by values of integrity and compassion.

What is elder?

Elder is a faith based conversational guide designed to help students, researchers, leaders and everyday people find answers to life's questions.

Is there a free trial for premium features?

Not a free trial, a free tier. It provides a rate limited chat experience with elder for guests and unsubscribed users.

What payment methods are accepted?

We accept major credit cards, PayPal, and bank transfers for annual subscriptions. Payments are processed securely to support your creative journey.

Can I cancel or change my subscription?

Yes, you can cancel or modify your subscription (upgrade/downgrade) anytime via your account settings. Access continues until the end of your billing cycle, with prorated adjustments for changes.

Is my data secure?

We prioritize your privacy with industry-standard encryption (HTTPS/TLS), secure databases, and regular security updates. See our Privacy Policy for details.

Can non-African creatives use the platform?

While focused on African creatives, our platform welcomes global users who share our commitment to authentic, purpose-driven content and impactful storytelling.